Carma Retail Ltd – Data Privacy Notice for Website Users
1. Introduction
Carma Retail Ltd, trading as Carma Coffee (“Carma Coffee”, “we”, “us”, or “our”), values your privacy and is dedicated to protecting your personal data. This privacy notice informs you how we handle your personal data when you visit our website, regardless of where you visit it from, and informs you of your privacy rights and how the law protects you.
2. Who We Are and Important Information
Carma Coffee is the controller responsible for your personal data. Our contact details are [Carma Coffee Address], [Email Address], and for all data matters, you can contact our Data Protection Officer at [DPO Contact Details].
3. The Personal Data We Collect About You
We collect various types of personal data about you, including:
- Identity Data: first name, last name, username, title
- Contact Data: email address, telephone numbers
- Transaction Data: details of products and services you have purchased from us
We do not collect any Special Categories of Personal Data or information about criminal convictions and offences.
4. How We Collect Your Personal Data
We collect data through direct interactions when you sign up for our newsletter, purchase a product or service, or participate in a competition via our website.
5. How We Use Your Personal Data
We use your personal data to perform the contract we are about to enter into or have entered into with you, for marketing purposes, and to enhance your customer experience. Our lawful basis for processing includes performance of a contract, consent (for direct marketing), and legitimate interests.
6. Who We Share Your Personal Data With
Your personal data may be shared with internal departments and external third parties who assist us in providing services to you, such as IT support and delivery services. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. International Transfers
We do not transfer your personal data outside the UK.
8. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
9. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
10. Your Legal Rights
You have the right to access, correct, erase, and restrict the processing of your personal data, among other rights. If you wish to exercise any of these rights, please contact us at [DPO Contact Details].
11. Changes to This Notice
We may update this privacy notice from time to time. We encourage you to review this notice regularly to stay informed about how we are protecting your data.
12. Queries, Requests, or Concerns
For any queries or complaints regarding our use of your personal data, please contact our Data Protection Officer at [DPO Contact Details]. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
This privacy notice is designed to give you clear and transparent information about how Carma Coffee handles your personal data and protects your privacy.